Privacy Policy

Information We Collect

When you create an account, place an order, or contact us, we collect personal information such as your name, email address, shipping address, phone number, and payment details.

We also collect usage data automatically when you visit our site — including pages viewed, time spent, browser type, and device information — to improve your experience.

If you participate in our referral program, we collect referral link usage data and reward tracking information.

How We Use Your Information

To process and fulfill your orders, including shipping and customer support.

To create and manage your account, including boot fitting preferences and order history.

To send order updates, shipping notifications, and customer service communications.

To operate and improve our referral program and reward tracking.

To analyze site usage and improve our products, services, and website experience.

We never sell your personal information to third parties.

Information Sharing

We share information with service providers who help us operate our business — payment processors (Stripe), shipping carriers, and email services — only as needed to fulfill their services.

We may disclose information if required by law or to protect our rights and safety.

Aggregate, non-personally identifiable data may be shared for analytics and marketing purposes.

Data Security

We use SSL/TLS encryption for all data transmission.

Payment information is processed securely through Stripe and is never stored on our servers.

We implement industry-standard security measures to protect your personal data.

While no system is completely secure, we continuously work to protect your information.

Cookies & Tracking

We use essential cookies to maintain your session and shopping cart.

Analytics cookies help us understand how visitors use our site so we can improve it.

You can control cookie preferences through your browser settings at any time.

Your Rights

Access: You can request a copy of the personal data we hold about you.

Correction: You can update or correct your account information at any time through your account settings.

Deletion: You can request deletion of your account and associated data by contacting us.

Opt-out: You can unsubscribe from marketing emails at any time using the link in each email.

Contact

If you have questions about this privacy policy or your personal data, please contact us at privacy@snowboardco.com.

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.