Frequently Asked Questions

Board length depends on your weight, height, riding style, and ability level. Our Size Guide has detailed charts, or you can contact us for a personalized recommendation.

Wide boards (typically marked with a W) have a wider waist width, providing more float in powder and stability for larger-footed riders (US 11+). If you experience toe drag, consider a wide model.

Ski boots should fit snugly with minimal heel lift. Your toes should just touch the front when standing straight, and pull back slightly when you flex forward. If your feet go numb or have pressure points, the fit is wrong.

Flex indicates stiffness: 1-3 is soft (beginners, park), 4-6 is medium (all-mountain), 7-10 is stiff (freeride, high-speed carving). Softer flex is more forgiving; stiffer flex provides more response.

Yes! Our certified boot fitters can help you find the right shell, liner, and customization. Available in-store and by appointment. We also offer virtual consultations.

A proper fitting takes 45-90 minutes. We assess your foot shape, range of motion, and riding style before recommending options.

Some liners support home heat molding, but we recommend professional fitting for best results. Improper molding can damage the liner or create worse fit issues.

Standard: 5–7 business days (FREE on orders $50+). Express: 2–3 business days ($14.99). Oversized items (boards 158cm+) may take 1–2 extra days.

Currently US and Canada. International shipping for boards available — contact us for rates.

Once shipped, you'll receive a tracking number via email.

30-day returns on unused gear in original packaging. Boots that have been fitted but not ridden on the mountain may also qualify. Sale items are final.

Email support@snowboardco.com with your order number. We'll send a prepaid return label for qualifying orders.

1-year manufacturer warranty against defects. Normal wear and tear, damage from use, or modifications are not covered.

Check the mounting pattern: 4x4, 4x2, or Burton's Channel system. Our product pages list compatible patterns, and we verify compatibility before shipping.

Generally yes, as long as the mounting pattern matches. Burton Channel boards require Burton-compatible bindings (or a special disc).

Yes! Add a note at checkout with your stance width and angles, and we'll mount them for free before shipping.