Experience
Support that goes
as far as you do.
From your first turn to your hundredth season. Concierge-level support, expert fit guidance, and a community that rides with you.
Get in Touch →Concierge Support
Real riders. Real answers. Not chatbots. Our support team is made up of active snowboarders who know the gear because they ride it. Reach us by phone, email, or chat — 7 days a week during season.
Contact Concierge →
Fit Consultation
Board size, stance width, binding angles, boot fit — it all matters. Schedule a 1-on-1 video call with our fit specialists. We'll walk through your riding style, terrain, and body geometry to dial in your setup.
Book a Session →
Returns Promise
Ride it for 30 days. If it's not right, send it back — no questions, no restocking fees. We believe finding the right board takes time. We'll help you swap to the right one, not pressure you to keep the wrong one.
Returns Policy →
Repair & Care
Core shots, edge damage, delamination — it happens. Our certified repair center handles everything from minor base grinds to major structural repairs. Plus: free seasonal wax and edge tune for ASPECT owners.
Start a Repair →
How It Works
From inquiry to riding.
1
Reach Out
Phone, email, chat, or book a fit consult. We respond within 4 hours during season.
2
Get Matched
We recommend the right board, size, and setup based on how and where you ride.
3
Ride It
30-day ride guarantee. Take it to the mountain. Test it in real conditions.
4
Stay Supported
Free seasonal tune-ups, member-only events, and lifetime gear advice.
ASPECT Collective
More than a brand.
A community.
A community.
Join the ASPECT Collective and get early access to drops, member-only mountain meetups, exclusive films, and perks that make every season better.
- Early product access
- Members-only events
- Exclusive films & stories
- Free seasonal tune-ups
- Priority support line
- Annual member gift
FAQ
Questions riders ask.
How does the 30-day ride guarantee work?
Buy any ASPECT board, ride it for up to 30 days. If it's not the right fit, return it for a full refund or exchange. We want you on the right board — not just any board.
What's the warranty coverage?
All ASPECT boards come with a 2-year manufacturing warranty covering defects in materials and workmanship. This includes delamination, edge separation, and core defects. Normal wear and impact damage are not covered — but we can repair those.
How do I choose the right board size?
Board size depends on your weight, boot size, riding style, and preferred terrain. Our fit consultation service walks through all of these to recommend the right length and width. As a starting point: most riders choose a board that reaches between chin and nose height.
Do you ship internationally?
Yes. We ship to over 40 countries. Shipping rates and delivery times vary by region. All international orders include duties and taxes at checkout — no surprise fees on delivery.
Can I demo a board before buying?
We hold demo days at partner resorts throughout the season. Check our events calendar or join the Collective for early access to demo slots. Can't make a demo day? Our 30-day guarantee is effectively a long-term demo.
What's included in the free seasonal tune-up?
ASPECT board owners get one free base grind, edge sharpening, and hot wax per season at any authorized service center. Just bring your board and proof of purchase.
Get in Touch
We're here. Really.
No ticket numbers. No hold music. Just riders who want to help.
Phone
+1 (970) 555-SNOW
Email
riders@aspect.snow
Live Chat
7 days, 8am–8pm MST
HQ
Hakuba, Nagano, Japan